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A SSL error is one of the more likely issues, you should see a notice about the site no longer being trusted. Staging uses Let's Encrypt certificates while Production uses a GoDaddy certificate that IT manages.

In production

1. If an SSL error occurs, in the browser check to make sure the SSL cert is valid for the current date.
2. Go onto server and check the SSL file's name and location match the name and location in the apache config file at /etc/apache2/sites-enabled/sufia-project_ssl.conf
3. If the file date covers past today and the name and location match, check the permissions on the file with ls -l to make sure it can be accessed.
4. Check the current SSL file on XXX and md5sum it and compare it to the md5sum of the file currently on the server.
5. Check via the command line with XXX to see the expiration date of the

On staging

1. Check the expiration date on the SSL certificate
   1. If expired check the crontab for certbot
   2. Try running certbot manually
2. Check the apache config file /etc/apache2/sites-enabled/sufia-project_ssl.conf to make sure that the name of the file points to a soft link that has the most up to date version of the certificate file.

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